It is some times hard to reach us by phone, so email or Facebook messaging is your best form of communication, as we usually respond within 6-10 hours. If you require a phone call, please be sure to leave any information on your message, including name, order number, phone number, and what you are inquiring about.
2 S. Market St
Promotions cannot be used for case purchases, unless noted with the promotion. All quantities 150 or over are cases, except for 12" shad, which 80ct is a case.. If we catch it, actual prices and shipping charges will be billed. Using promotional codes that must meet requirements for orders that do not meet the requirements will be charged actual shipping. We do have the right to cancel or deny a promotion at any given time.
Most orders are shipped within 2-4 business days. If your order is not available within 10 business days, we will contact you directly. All orders are shipped through USPS or UPS depending on size and weight.
When ordering cases, you must select "Ground Heavy" when checking out. This total is normally accurate, but if you're on the west coast, there will usually be an additional $5-$10 shipping charge per case.
All international shipping charges will show $32 at checkout. Due to all of the flat rate options, actual shipping will be billed at the time your order is processed. We use a standard flat rate envelope to start at $32, then a flat rate medium box is $65, and larger orders will be shipped in a large flat rate box for $85. Shipping to Canada may be cheaper. You may contact us prior to order for a shipping quote. Shipping fees are nonrefundable. Due to the increasing amount of fraud we've experienced coming out of Mexico, we will not be accepting new customers from Mexico at this time.
While we try to keep all products and colors in stock, it can be very hard at times. We stock 2,000+ tackle shops in the USA alone, as well as several in other countries. We also mold for some very big brand names. If a color is out of stock, we reserve the right to back-order the product until we mold it. A back-order can take 2-10 weeks depending on popularity and needs of the product and color. If your back-order will exceed 2 weeks, you will be notified. Some of our products may be discontinued.
Refund, Returns and Cancellation Policies:
If for some reason you are unhappy with your order, you may exchange the product for another product of equal value. If you wish to return a product for a refund, there is a 20% restocking fee, and all shipping charges are the responsibility of the buyer. If your order has not been processed, you may cancel with no penalty. Case purchases and made to order items are non-refundable.
With new rules coming in the near future, we want to make all of our customers aware that we do not charge sales tax for online orders. If you live in a state that has started the requirement of collecting state taxes through online sales, you would be responsible for showing your purchases on your state taxes the following year. If you require a list of your current purchases during a specific period of time, please email firstname.lastname@example.org
Once you place an order with us, you are giving permission to be placed on our mailing list. If you do not wish to be on the mailing list, you may unsubscribe after receiving the first email.